Frequently Asked Questions

Frequently Asked Questions

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General Website Questions

For personal websites with a single static page, the PILOT CLOUD Plan is ideal. For small business websites with 3 pages, the STARTER CLOUD Plan or WORDPRESS STARTER Plan are recommended. For a medium sized business website with 3-7 pages and a shopping cart, the BUSINESS CLOUD Plan or WORDPRESS BUSINESS Plan are recommended. For an e-commerce and heavy dynamic business websites with dozens of photos the BUSINESS PRO CLOUD Plan or WORDPRESS BUSINESSPRO Plan are recommended. NB: Regardless of which hosting plan you initially choose, you will be able to upgrade/downgrade your hosting plan to any of the other hosting plans whenever you want you. You will simply be charged/refunded pro rata.
You need to choose a domain name as the first step, the select a hosting plan. All this can be completed within 5 minutes. Once we receive your payment, the domain name is registered and your account is created. You can then begin building your website with our WebBuilderPro website builder, within as little as an hour you can get a website up and running. You have up to 190 templates to choose from. If you want to build your website using WordPress the process is similar. Select a domain name and choose a WordPress hosting plan. We will preinstall WordPress on your new site and get you started with a three website pages that you can edit and make your own. Simply select the theme you want when placing your order.
Yes, we offer a 30 day money back guarantee on all our hosting plans, excluding domain name registration fees.
Yes, our PILOT CLOUD Plan has a 3 month FREE trial for Customers wanting to test our services. After 3 months it renews at NZ$5.44/month.
Yes, as soon as payment is received a Client Area and Hosting account is setup. Domain name registrations are also immediate after payment. Most domain name transfers may take about an hour to transfer, .com & .net domains can take up to 5 days to transfer. If you have selected a Wordpress hosting plan this will be set up and available for you to begin editing within 1-2 hours.
Contact us and we’ll put together a tailored plan for you. We work with a number of clients that manage portfolios of websites.
The fastest and easiest way is to contact us through our Live Chat (bottom right hand side of screen) or submit a support ticket by logging into your account and we will respond within 1 hour.
Log in to the Client Area where you can manage all aspects of your account and access cPanel to maintain your site. If you have forgotten your password, just click on the forgotten password link.
We accept PayPal, Credit Card/Debit Card and Bank Transfers.
We are a proudly 100% New Zealand owned and operated business. All our support staff are based in Auckland, New Zealand.
Our servers are very fast and local, located in New Zealand. Keeping it local helps us to maintain a 99.9% uptime guarantee and provides SEO benefits for websites hosted with us.
Domain Hosting has been providing website hosting, building and everything in between for over 5 years.
Check out our knowledgebase where you will find a wealth of information.

Products and Services

A website builder is included for FREE with every hosting plan. WebBuilderPro is included with every Cloud hosting plan. WebBuilderPro is a powerful drag & drop website builder that it makes it easy to build professional sites and is compatible with plugins that allow you to add features such as ecommerce and live chat. WordPress hosting plans come with Divi to make building your website a breeze. Included with our WordPress plans are over 80 premium themes to choose from. We’ll even set you up with 3 prebuilt pages for you to edit and get started on your WordPress site in no time.
Yes we can, we will work with you and tailor a package that suits your needs. We have 3 basic website design options bundled with hosting plans to get you started. If you have specific requirements, talk to us and we’ll work with you to build a great website.
There is a great selection of WebBuilderPro to choose from with all our hosting plans. Up to 190+ templates are available depending on your hosting plan. All WordPress hosting plans come with access to 87 premium templates. We also install the industry leading Divi Builder for FREE with every WordPress hosting plan.
All hosting plans include a FREE cPanel SSL certificate. This secures your site by encrypting information sent to and from the site and makes your site a secure https:// site. An SSL certificate is essential for SEO, Google will flag all non https:// sites as unsafe.
Yes we do! Each email hosting plan has been uniquely designed to be 'fit for purpose' for each individual or business type needs. See more information at email hosting. All email plans require a domain name to be transferred to, or registered with Domain Hosting. Domain name registrations from $20.99/year. See domain name pricing for domain prices.
It’s a really simple process to register a domain name with Domain Hosting. Simply type your desired domain name into the domain name search on the homepage, we will tell you if the domain name is available. We will also suggest some additional options so you can make sure no one else registers a similar name, it’s often a good idea to register .co.nz, .net.nz and .nz domains to secure your name. When you’ve selected your domains, follow the simple steps to select a hosting plan for your website or checkout to purchase just the domains by themselves. Please note that only certain characters are permissible in domain names. These are as follows:
  • Letters: a-z (always lower case)

  • Numbers: 0-9

  • Symbols: - (hyphen)

Domain names may not have spaces in them. You can create the impression of a space with a hyphen – eg. my-domain.co.nz.
It’s really easy and FREE* to transfer your domain to Domain Hosting. Follow the easy steps on this page and we’ll do all the heavy lifting for you. Please note that you will need to have your UDAI/EPP code for your domain name, this can be obtained from your current registrar. Your domain name must not have expired and it must be unlocked. *.com, .net domains require a mandatory 1 year registration and can take up to 5 days to transfer, most other domains can be transferred at no charge if they have more than 30 days until expiry.To transfer an existing website and domain over to Domain Hosting, contact us and we’ll give you a quote. In most situations we can do this for FREE if you sign up to a hosting plan for 12 months or more (excludes Pilot & Starter plans). The process will normally be completed within 24 hours and will require minimal down time for your site.
All our hosting plans include the industry leading cPanel which makes it easy to manage your own website from a single pane without having to rely on experts. Our free website, WebBuilderPro and several other applications can be accessed from your cPanel account. Once your account is set up, you can log into cPanel through your client area, how to login to cPanel.
Our CLOUD hosting plans are more suitable for Joomla, Drupal and Magento* and the plans comes with a FREE* domain name for as long as the hosting plan is renewed. *Magento and FREE domain name not available on the PILOT CLOUD plan. Our WORDPRESS hosting plans come with a FREE domain name* for as long as the hosting plan is renewed. They also come with pre-installed WordPress, WordPress Website Builder and a theme of your choice with 87 to choose from, installed and ready to go. An appropriate pre-made template will be loaded with three website pages for you (Home, About us and Contact us). All you need to do is login and make changes to the loaded pages, add the contact us email address and add more pages using the simplest WordPress WYSIWYG website builder on the market today.
All plans include email hosting.
We offer website hosting, building, domain registrations and everything in between. The everything in between includes website design, website server migration, software installation, website editing and even desktop support.

Opening Hours

Our opening hours

Live chat support:

  • 8am – 6pm Weekdays

  • 9am – 4pm Weekends

  • 1pm – 5pm Public Holidays

Contact us

Contact us

Online Live Chat

  • 8am – 6pm Weekdays

  • 9am – 4pm Weekends